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Terms and Conditions
Prices and Payment
All prices are in £ sterling and include UK VAT at the appropriate rate. Delivery charges are not included in the prices quoted. We accept payment by PayPal only at present. Goods paid for through PayPal will be dispatched with 3 to 5 working days.
Delivery
At present we deliver within the UK, Ireland and USA. We cannot guarantee delivery times but we aim to deliver within 5 working days. Most goods are delivered first class but some may be sent second class or by recorded delivery and will require the signature of an adult. Once delivered and signed for, Dragon Equine cannot be held responsible for any subsequent loss or damage.
Delivery Costs
The delivery costs are as follows:
UK £3.99
Ireland £3.99
USA (up to 1 kg) £35.00
Purchasing
All items offered on our website are subject to availability. To purchase any of the items on our Web Site, click the 'Add to Basket' button shown on each product page. When you place an order to purchase a product by clicking the button 'Order Now', we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've accepted your order or dispatched the product to you. The contract will be filed. For safety reasons your order’s data are not accessible via internet. We keep these data in confidence according to our privacy policy.
Cancellation
Returns authorisation must be obtained before goods are returned for any reason whatsoever to identify a genuine fault before a refund will be given. All products must be returned within 14 days of purchase. All products returned must be clean and dry (Health & Safety Act) and free from alteration or personalisation. A copy of the sales invoice must be included. We will replace any defective item with an identical one whenever possible. If the item you bought is obsolete or non-replaceable you will be offered an exchange option or a refund. In order to keep costs down for all customers we will not refund postage costs unless the products are found to be faulty or supplied incorrectly. Where possible, the original packaging should be used, small items must be securely packed. Dragon Equine is not responsible for returned goods lost or damaged in transit and reserves the right to charge a nominal fee for returned goods damaged due to improper packing on return. A refund or credit note will only be given in exchange for faulty goods.
Customer Service
Any complaints regarding the goods or services supplied should be made to:
Customer Services, Dragon Equine, 12 Heol Wen, Coedpoeth, Wrexham, LL11 3HD.
You can e-mail, write, telephone or fax us with your complaint. Our normal office hours are 9am - 5.00pm Monday - Friday.
Statutory Rights
These Terms and Conditions do not affect any of your statutory rights.
Privacy Policy
Dragon Equine is committed to protecting your privacy. The following applies:
We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).We do not send out marketing material unless you have subscribed to our mailing list, which we use to send out our newsletter and special offer details. We collect information about you for 2 reasons: firstly, to process your order and secondly, to provide you with the best possible service. We will not e-mail you in the future unless you have given us your consent. We will give you the chance to refuse any marketing e-mail from us or from another trader in the future. The type of information we will collect about you includes:
Name
Address
phone number
e-mail address
We will never collect sensitive information about you without your explicit consent. The information we hold will be accurate and up-to-date. The information that we hold about you can be checked by emailing us. We are happy to provide you with a copy of your customer file. If you find an inaccuracy we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with the law. We will not pass on your information to any third party. We may use technology to track the patterns of behaviour of visitors to our site. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening. The information collected in this way can be used to identify you unless you modify your browser settings. If you have any questions or comments about privacy, you should contact us on info@dragon-equine.co.uk.
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